Terms and conditions

1. Who can take part

Only people aged 18 or over. Each entrant must answer the raffle’s skill question correctly.

2. Payments

All payments are made to Boletazo: by wallet, QvaPay, or direct transfer to Boletazo’s accounts. Paying the host outside the platform is not allowed.

Numbers are held while payment is completed (15 minutes with QvaPay; for transfers, until the receipt is uploaded and validated by an admin). If a payment arrives after the hold expired and the numbers are gone, the amount is credited to the wallet.

3. Winner selection

Each raffle states its method (verifiable random, public lottery or live). The result and the data to verify it are published on the raffle page.

4. Minimum tickets

If the host’s minimum isn’t reached at close, the cash pot is drawn instead of the prize: the winner receives the revenue minus the fee and the host is not paid.

5. Prize delivery and guarantee

The host is responsible for delivering the prize. Boletazo holds the money and only releases it once the winner confirms delivery or, if they don’t respond, 21 days after the draw.

If the prize isn’t delivered, the winner receives 75% of the revenue in cash and the host isn’t paid.

6. Fees

Boletazo charges hosts 15% of the revenue, or 10% on the host plan. The fee is locked when the raffle is published.

7. Cancellations and refunds

If a raffle is cancelled, ticket amounts are refunded to each buyer’s wallet.

8. Personal data

We store your account data and, if you host raffles, your ID document, in private storage. A winner’s name, email and phone are shared with the host only to deliver the prize.